Here are a few of the reasons why I hate Ryanair’s website:
- there’s no user account; each time you have to insert details like flight reservation number and credit card/email address in order to go to your booking and perform any type of operation
- having no user account, in order to check in you need to re-insert every time the details of your passport, expiry date, date of birth, nationality, etc
- they try to sell you lots of unwanted stuff (choice of seat, travel insurance, roaming phone calls, luggage, etc) and you have to carefully scroll through each menu and find the option that allows you not to buy it
Ryanair, why can’t you be more like Easyjet? Why?